Application specialist Omni Channel a.i

In this role you will be responsible for the functional aspects of our omni channel platforms:

such as website, mobile app, instore applications and business support workflow systems.

This means you'll monitor the performance within the Omni Channel department; be the technical point of contact and solve day-to-day issues and communicate those to stakeholders as if it's your second nature and play an important role in the continuous development & optimization of the different processes, tools and other critical projects. You enjoy the interaction with colleagues, development and commercial teams, problem solving, and looking for ways to make our processes better.

Your main areas of work include:

• Monitor the application processes you are responsible for: from identifying possible bottlenecks to ensuring a fast and optimal solution as monitoring performance and initiate both front - & backend improvements based on customer feedback.
• Having a strong working relationship with internal & external stakeholders to ensure optimal technical support and proper delivery.
• Coordinate technical planning for campaigns in close collaboration with all stakeholders within the ecommerce department.
• Technical ownership of various systems – you’ll learn and understand the tools inside and out, so you are able to guide our business partners on ‘what's possible' to support their visions.
• Continuous development and optimization of the different processes, tools and other critical projects – by help testing and validate the new functionalities in the systems to ensure stability and quality during and after go-live moments
• Picking up requests, questions, malfunctions and bugs to resolve them as quickly as possible and analyze them, translate them into change requests and report them to the various parties.

Your Profile:

• You know your way in Salesforce Commerce Cloud, Jira, Confluence and Google Analytics.
• Have gained at least 1-2 years of work experience in this field or departments
• Determination, you are a creative problem solver who is willing to tackle and fix any challenge thrown your way.
• Strong prioritization and time management skills as well as a strong sense of commitment and accountability
• Communication and organization skills, and affinity with software.
• Good command of English (both written and verbally)
• Good technical troubleshooting and problem resolutions skills.

Hunkemöller strives to be a much loved, social & inclusive brand. A place where people love to work, are proud of the brand, and where we create true brand ambassadors. Working in a passionate, energetic, design-led and performance-driven environment where our key customer persona 'Shero' sits at the heart of everything we do.

Hunkemöller is a certified TOP EMPLOYER of the Netherlands 2022, which underlines our people, initiatives and achievements.

Together Tomorrow – Join a Retailer that's on the move to be better for our planet, better for people, better together! From diversity & inclusion, reducing waste, to product care and how we work with our suppliers, our Together Tomorrow initiative reflects what we do and helps drive change across our business. Ready to help us achieving our ambitious goals? Where ever you'll start working with us, if in Stores or our HQs, you can contribute!

Apply now with your CV or LinkedIn profile.

For this role, we're not looking to work with external agencies.