In this role you will be the bridge between the internal users of the platform (infrastructure, data and development teams) and our external partner that manages the platform. As owner of the platform, you not only collect the requirement of the users, you also propose and implement improvements.

You will keep track of all changes and improvements, own the backlog and align with the external partner on the actual implementation. While most of this work will be done by the external partner, there is room for hands on work in the platform as well.

Next to this, you will also be the go-to person in case of issues or incidents and you take the lead in having the issue resolved, either yourself or by our external partner that delivers 24/7 support.

Key focus areas

Platform Ownership & Governance

• Define and maintain GCP usage guardrails (access, environments, policies).
• Collaborate with our external support partner to improve FinOps: budgeting, tagging, cost tracking, and optimization.

Internal Team Enablement

• Make sure that the infrastructure, data and development teams get the most out of our Google Cloud Platform
• Optimize the platform by defining e.g. templates and standards

Operational Excellence

• Define service levels, alerting, and dashboards for platform health.
• Lead incident coordination and post-mortems; drive preventive actions.

Security, Compliance & Risk

• Collaborate with the CISO to enforce “security by default” principles.
• Translate ISO/SOC requirements into actionable platform checks.
• Manage change and risk through lightweight design reviews and exception handling.

Required Skills & Experience

Hard Skills

• Proven hands-on experience in cloud infrastructure (preferably GCP).
• Experience with Terraform (or similar) and infrastructure-as-code practices.
• Familiarity with hybrid cloud integrations (on-prem, SAP, other clouds).

Soft Skills

• Clear communicator with ability to explain technical risk and cost in plain terms.
• Decisive governance and stakeholder management across multiple teams.
• Calm under pressure, especially during incidents and escalations.
• Vendor management experience with cloud providers and support partners.

Preferred Qualifications

• GCP Professional certifications
• Experience in retail or ecommerce environments.