Hunkemöller is searching for a passionate and hands-on Omnichannel Operator/Fulfilment & B2C Deliveries to strengthen our E-Commerce team. As Omnichannel Operator/Fulfilment & B2C Deliveries you will operate in an international highly demanding environment in one of the fastest growing areas of retail business. The omni channel business executive operates in two main areas: business operations and business administration.
Within omni channel business operations you are part of the team responsible for everything after the online checkout including payments. You are part of the team that will ensure that every online order will be delivered correctly and in time to the customer. You will support and facilitate warehouse capacity increase to cope with strong online sales growth. You will support and manage the day to day business in the areas of e-fulfilment, logistics and customer service, be the linking pin between multiple departments, sales, marketing, merchandising, IT, finance and third parties. Own and manage outsourced services at third parties, preparing and produce business planning/forecasts, aligning business planning with resource planning of external partners. Developing and optimizing business processes and communication channels to improve customer service levels and business performance. And drive projects to improve the service levels of the European B2C delivery network in collaboration with large international vendors.
Within omni channel business administration you will support with business performance analysis, using data analytics. Providing areas for improvements with recommendations based on analysis and see to it that recommendations are implemented. Next to business performance analysis, the business executive supports with third party service level monitoring and analysis. See to it that service levels are achieved by third parties by state of the art planning and communication and identifying areas for improvement where necessary. The analytical skills of the business executive plays an important role in the omni channel financial housekeeping and cost control. As omni channel business executive you will reporting to the omni channel business development manager.
Hunkemöller strives to be a much-loved, global and social brand. A place where people love to work, are proud of the brand, and where we create true brand ambassadors. Working in a passionate, energetic, design-led and performance-driven environment where our key customer persona 'Shero' sits at the heart of everything we do. Hunkemöller is certified TOP EMPLOYER of the Netherlands 2022, which underlines our people initiatives and achievements.
If you want to join our growing Hunkemöller headquarters team, click on 'apply' to hand in your CV or LinkedIn profile details (in English).
For this role, we're not looking to work with external agencies.