You’ll be responsible for ensuring our customers find the perfect fit and style while enjoying a seamless, personalized journey from discovery to checkout and beyond. Working within the webshop team of a leading lingerie brand, you’ll map, analyze, and optimize every step of the customer journey, from first click to loyal repeat purchase in all our markets.

Key Responsibilities

· Grow webshop revenue and conversion rate with a customer centric perspective

· Identify growth opportunities based on customer feedback, market trends and sales data and monitoring key commercial metrics

· Map and continuously improve the online customer journey across all digital touchpoints.

· Analyze customer behaviour and segment audiences to deliver personalized experiences by using CRM tools (e.g. Bloomreach) to support targeted communication

· Conduct A/B testing and leverage tools like Google Analytics and Hotjar to identify optimization opportunities.

· Collaborate with UX/UI, marketing, and product teams to enhance navigation, search, and mobile usability to enhance the shopping experience

· Affinity with SEO and content optimization

· Communicate insights and recommendations clearly to stakeholders at all levels

· Stay up to date with e-commerce trends, tools, and best practices.

What we are looking for

· 4+ years of e-commerce experience in a similar role

· Technical proficiency with e-commerce and analytics platforms

· Proven track record of driving results through data informed decisions

· Proven experience mapping and optimizing digital customer journeys.

· Deep customer empathy, you are customer-focused in all your optimizations

· Customer Journey Mapping: Skilled in identifying digital touchpoints and tailoring experiences through i.e. segmentation.

· Data Analysis & Insights: Proficient in behavioural analytics and performance tracking. Familiarity with tools like Google Analytics, Hotjar.

· Proficiency in A/B or multi-variant testing and using analytical tools to guide improvements

· UX Awareness: Understanding of seamless navigation, search optimization, and mobile-first design. Background in UX optimization across navigation, search, and mobile.

· Tech Savvy: Comfortable with platforms like Bloomreach, Salesforce Commerce cloud, and analytics tools.

· Collaboration & Communication: Able to work cross-functionally and communicate clearly with diverse teams in a cross-functional and fast-paced environment, and managing digital projects.

· Problem-solving and continuous improvement mindset.

Benefits

• 25 Days of Annual Leave: As a full-time employee, you will receive 25 days of paid holiday each year, with the flexibility to buy or sell up to 4 additional days to meet personal needs.

• Hybrid Work Model: We offer a flexible hybrid work environment, enabling you to seamlessly balance office and remote work to enhance productivity and work-life balance.

• Work From Abroad: Take advantage of the opportunity to work remotely from abroad for up to 2 weeks annually.

• International Work Environment: Join a dynamic, global team that fosters collaboration and cultural diversity, providing you with a rich and inclusive professional experience.

• Partial Travel Allowance: Benefit from a partial travel allowance to support your commuting costs, ensuring your journey to and from work is more affordable.

• Hunkemöller Academy: Gain access to our Hunkemöller Academy, offering a wide range of professional development programs to support your career growth and skill enhancement.

• Employee Discounts: Enjoy a 25% discount on all company products, allowing you to access our offerings at a reduced price.

For this role we are not looking to collaborate with recruitment agencies!