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Customer Service Agent Dutch (flexible job)

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At Hunkemöller, we believe that having the right attitude is essential if you want to be successful in our business. We’re constantly looking for people who relate to and live our values. Hunkemöller is therefore looking for a passionate and ambitious Customer Service Agent Dutch (flex-working) for our e-commerce customer service department based in our international HQ in Hilversum (near Amsterdam). This brand-new department will support our customers with all questions that come up while exploring our web shop! This is a great side job for part-timers and students!

Your key responsibilities…

  • Deliver world-class customer service to our Shero (main target customer persona) by answering all questions that come up while or after shopping in our web-shop (via phone, email, chat and social media)
  • As you're truly customer-centered, you always find the best solutions for our customers. Hence, you'll support our Shero with your personal shopper mentality, think about additional products that will complete her outfit, and maximize our customer satisfaction & online sales
  • Most importantly, to breath customer service in order to constantly exceed our Shero's expectations

You ideally…

  • Have a minimum of 1-2 years sales and customer service experience – either in a call center, retail or hospitality
  • Speak fluently Dutch+ English
  • Are interested in lifestyle and fashion (specially lingerie)
  • Are positive, reliable and resilient
  • Have a problem-solving and solution-driven mentality
  • Love the contact with customers and enjoy delivering high level customer service
  • Knows how to proactively sell our beautiful products
  • Are available to work 3-20 hours/week, especially on Saturdays and during public holidays

We offer…

  • Passionate colleagues and a dynamic work environment in our international HQ
  • Great development opportunities
  • Chance to be a part of a global and social brand
  • Staff discount

Hunkemöller strives to be a much-loved, global and social brand. A place where people love to work, are proud of the brand, and where we create true brand ambassadors. Working in a passionate, energetic, design-led and performance-driven environment where our key customer persona "Shero" sits at the heart of everything we do. Hunkemöller is certified TOP EMPLOYER of the Netherlands 2019, which underlines our people initiatives and achievements.

If you want to join our growing Hunkemöller headquarters team, click on 'apply' to hand in your CV or LinkedIn profile details (in English). In case of any questions, please contact our Recruiter Juliana Jaekel via +31 (0)35 646 5102.

For this role, we're not looking to work with external agencies.