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For our much-loved, social & inclusive Omni Channel brand Hunkemöller, we’re looking for a truly digitally driven, strategic and energizing Head of IT, based in our international headquarters in Hilversum nearby Amsterdam.
Our business and IT strategy
Within our business, the World-Class Service in our physical stores has transformed both the customer experience and our overall business performance. Our focus now is to further develop World-Class service across all our channels and customer shopping journeys. This means we develop many more opportunities to provide our Sheroes with what they want, when and where they want it – driven by data!
In many cases digital and tech drive this direct & seamless customer experience. This is where you will play a key role to understand the business needs and transform them into strategic IT objectives, action plans and manage priorities always having the overall business strategy in mind. Our IT developments are designed to drive the business ambition of moving from digital maturity to leadership.
Participation in leadership team
We're seeking for a visionary but at the same time hands-on and pragmatic individual that is eager to take ownership of majorly contributing to our digital transformation at Hunkemöller!
As in this newly created function of Head of IT, you'll be a key driver to reach our strategic goals. You'll report directly to the Director of IT and be part of the fantastic Hunkemöller Business Leadership Team (BLT). It gives you the great opportunity to make a difference in our business and always trace change opportunity from a helicopter perspective.
The role & responsibilities
Besides the clear strategic tasks within this role, as your main responsibility you'll focus on the overall Application Management & related topics for our fast growing IT team.
Next to managing the day-to-day business, supporting the PMO organization with big projects and guiding changes in our application landscape, the Head of IT is also managing the different vendors. To support you in this important role, you will lead a team of 15 to 20 enthusiastic IT consultants varying from integration specialists to SAP consultants.
Tasks and responsibilities will include:
Leading teams with application managers and IT consultants to ensure a stable and high performing IT application landscape and work on changes and collaborate in projects.
Work together with our IT vendors on the IT roadmap, maintenance based on SLA's and changes.
Work together with business partners and BLT peer colleagues on IT related topics varying from business changes to building the project calendar.
Create, maintain and optimize internal IT processes.
Work together with the Director of IT on the IT roadmap and the long-term strategic plan.
Responsible for the IT application budget
Our ideal candidate:
Gained at least 5 years of proven leadership experience in IT application management within an omni channel retail organization.
Will be mature in their management style and have the ambition to participate in our business leadership team & contribute to Hunkemöller's digital strategy and implementation
Has an IT related (bachelor / master) study background or comparable work experience.
Has a hands on mentality and the ability to energize teams.
Knowledge of application management in SAP, Salesforce (SFSC and Mulesoft), Workday and complex integrations.
Can work process based but with a flexible attitude.
Is fluent in English, both verbal and written. Dutch language skills will be a plus.
Hunkemöller strives to be a much loved, social & inclusive brand. A place where people love to work, are proud of the brand, and where we create true brand ambassadors. Working in a passionate, energetic, design-led and performance-driven environment where our key customer persona 'Shero' sits at the heart of everything we do. Hunkemöller is certified TOP EMPLOYER of the Netherlands 2021, which underlines our people initiatives and achievements.
Together Tomorrow – Join a Retailer that's on the move to be better for our planet, better for people, better together! From diversity & inclusion, reducing waste, to product care and how we work with our suppliers, our Together Tomorrow initiative reflects what we do and helps drive change across our business. Ready to help us achieving our ambitious goals? Where ever you'll start working with us, if in Stores or our HQs, you can contribute!
For this role, we're not looking to work with external agencies.