Hunkemöller is looking for a STORE-IT Change Coordinator to strengthen our IT support team. Hunkemöller is an international lingerie brand and we’re expanding rapidly with plans to grow globally over the next few years. To continuously improve the ‘World Class Service’ we offer to our customers, we’re in a constant state of ‘change and strive’ to find even more exciting ways to shop in the future. This requires an advanced IT infrastructure that supports both our store colleagues and the employees based in all our local head offices. To deliver IT “World Class Service” to our internal stakeholders.

Hunkemöller is looking for a STORE-IT Change Coordinator to strengthen our IT support team.

Hunkemöller is an international lingerie brand and we’re expanding rapidly with plans to grow globally over the next few years. To continuously improve the ‘World Class Service’ we offer to our customers, we’re in a constant state of ‘change and strive’ to find even more exciting ways to shop in the future. This requires an advanced IT infrastructure that supports both our store colleagues and the employees based in all our local head offices. To deliver IT “World Class Service” to our internal stakeholders.

Purpose/core task of the position:

The Store-IT change coordinator is responsible for all Store related Changes and Incidents regarding Store Infrastructure (all Internet Lines, Hard- OS-Software and Third Parties applications (excl POS software) in scope to support our staff in our Hunkemoller Stores, Outlets, etc upon agreed service levels within the team and 3rd party providers.

Main areas (main tasks and responsibilities):

Main area 1: Changes

Create / Maintain/ Manage / Execute the Changes in our Store Infrastructural landscape. This includes managing Installations/Refurbishments/Closings of our stores (incl. Outlets, POP UP Stores) All within the requestors Time frame and budget.
Document all changes in our CMDB
Check billing Changes
Check billing T&M activities
Check Stock

Main area 2: Incidents

Solving the day to day reported Incidents in our Store Infrastructure environment, where needed with our third party suppliers.

Participate in meetings with suppliers to decrease the number of Incidents/Problems

Authorities

The STORE IT Change Coordinator performs operational activities independently, in consultation with the Manager Services and Infrastructure if necessary.

Contacts:

External: IT suppliers, Payment Providers, Network suppliers, Hardware suppliers

Internal: All related business partners for service management and Infrastructure / Networking, POS applications

Required level of education and experience: ->

MBO-IT Education

Minimum 3 years relevant experience

Broad IT experience in a mixed IT environment

Ability to translate support request to appropriate support provision

Fluency in written and spoken English

Good communicator across different layers of the organization

Enthusiastic, goal oriented team player with a service oriented attitude

Ability to work under pressure

Customer focused & process driven

Experience in an international environment

Gordon Smith
Director of IT

"Our IT developments are designed to drive the business ambition of moving from digital maturity to leadership. Starting with the customer and users we work backwards to deliver a joined up solution across our business."

We are digitally driven - find out how we move!

Hunkemöller's vision is to become a global and social brand and we are very successful in combining the traditional retail (bricks) channel with the e-commerce channel (clicks). We are truly focused on transitioning towards an Omni channel retailer combined with a social brand. Our IT team is constantly designing, developing, executing and maintaining a robust and innovative IT strategy that can keep up with the current and future developments in the IT landscape and the customer service expectations of our sheroes.